DoubleTree by Hilton New York City - Chelsea

Last minute trip to NYC so I picked this location because it was close to the venue my son needed to be at for a show. The hotel was under construction so the lobby was a mess. In fact it felt like there was a hole in the floor at the main entrance and there was just a rug thrown on top of it. The room itself was nice but I noticed little things in the middle of the night that irritated me. The shower head was dripping water and the smoke detector started chirping in the middle of the night like the batteries needed to be changed. The room was a bit outdated and the bed linen and towels were thin and rough. I only stayed one night.

Our hotel room was tiny, dirty and had a terrible odour. The carpet in the rooms was dirty. It is under a huge renovation so the whole lobby is torn up. There were workmen everywhere. It was not good. The staff were very nice and doing their best under the circumstances. I felt like it was not good value for the money

First the tv didn't work 2nd 2 days in a row ran out of toilet paper 3rd the tub drain wouldn't come up when they came to drain it they left it lay in tub with chain attached and nasty hair on it that wasn't mine 4th my luggage was moved 2x after the maid had left the room 2 separate days even 1 day the room safe was left open as I didn't use the safe I felt relieved I've stayed at many Hilton's in variety of different states this was defiently an unexpected experience

The location is good, but they didn’t change bedsheets everyday, that was not good! Specially when it’s a hot in New York summer.

I CHECKED INTO THE UNIT AFTER LUNCH AND TRIED TO TAKE A NAP BUT WORKERS WERE WORKING ABOVE MY UNIT AND WERE MAKING LOTS OF NOISE UNTIL 5PM THAT DAY THE HOTEL SHOULD HAVE KNOWN BETTER THAN RENTING THE ROOM OUT DUE TO THE RENOVATION THAT WAS GOING ON...