2/10 Kötü
23 Temmuz 2025
I’m writing to formally express serious concerns regarding the unacceptable experience my partner and I had during our recent stay. I am very furious and frustrated, and I also feel discriminated against.
Upon arrival, we were made to wait over an hour just to check in, mind you our check in time was at 3:00 pm, but made it around 5:30 pm. Your staff gave us inconsistent and confusing explanations throughout the process. First, my partner was told he couldn’t check in without a confirmation number — which he promptly provided. Then we were told the key card machine was down. Moments later, another staff member claimed the room wasn’t ready. Which was it? The disorganization and lack of communication were completely unprofessional and frustrating.
To make matters worse, although check-out was clearly stated as 11:00 a.m., we were repeatedly disturbed by room service knocking at 8:00 a.m. and again at 9:00 a.m., despite the “Do Not Disturb” sign being visibly posted on our door. This disregard for guest privacy and rest is unacceptable. What made the situation even more disappointing was the sense that we were being treated differently because of our age. I am a younger adult, and at times during the interaction, it felt as though we weren’t being taken seriously as if our concerns didn’t matter or we weren’t considered “real” guests. That is not only unprofessional, but discriminatory and unacceptable. We chose your hotel expecting a level of professionalism and hospitality.
Kyla
Kyla, 1-gecelik iş seyahati
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