SureStay Plus Hotel by Best Western San Antonio SeaWorld

Not a bad place for the price, however we were disappointed to learn we didn't get the junior suite upgrade as told directly by the manager herself (unavailable). Also, one of the front desk clerks I complained about since she wasn't good at her job, yet the other front desk staff were fine. The pool was rather cloudy, and there was a scum line on the hot tub on our 2nd evening. Otherwise it was a pretty good stay.

Hotel was good and close to restaurants. Didnt have any issues with hotel. But dud have an issue with booking it thru hotels.com. it cost me more for a mistake hotels.com made and wrong room given. Now ill just book direct.

Everything about the stay was great. Clean room, lobby and dining area. As we all know, sofa beds, like the one in our room, leave something to be desired. I'm sure it would be great for kids. The breakfast had a good selection - make your own waffles, plus - cereal, hot eggs and sausage, and coffee bar.

Two * hotel. Clean and comfortable.

Nice stay breakfast is good many varieties I have been here several times and keep comiyback

We got back to our room after a long day at the park and wanted to sleep! The room above us sounded as if a football game was going on in the room. We called front desk 5 times to complain! We’re basically told nothing they can do. So here we are at 1:00am trying to sleep with what sounded like elephants jumping up and down. Several other rooms complained because my husband went up to the 4th floor to see if people were running the halls and he wasn’t the only one looking for the culprits. Pretty bad that they allow one room to disturb so many others! Won’t stay there on our nextvtrip

There was a yellow stain in the shower so took showers with flip flops on. No where in the shower to place necessities. The elevation of the shower kept water from draining correctly. The hotel itself needs much needed improvements. The staff were nice.

Check in was quick and easy. BUT the morning when it was time to check out was interesting. There was virtually no water pressure to even take a shower. I called front desk and was told that its a city issue and they are working to restore it. I also wanted to warm up my breakfast and come to see that there was a corndog left in the microwave! I'm assuming from last visitor. Lastly the drinks left on the refrigerator door ended up being frozen. That was no bueno. But take aside the nick nack stuff, it was a good stay and i would def come back again. Its worth it. Lastly, i found it strange the walk in shower didnt have a curtain so i felt like water was going into the floor. Other than that, give them a shot!

Our room was clean and spacious with 2 televisions and nice comfortable bed. The indoor pool and hot tub was great and the breakfast was good. Stayed here 5 nights.

Smelly