Hampton Inn & Suites Madison-West

If there are not many occupants in hotel. Occupied rooms should be spread out more, not close together. Our neighboring room was quite loud late.

Because of Covid19, our reservation was moved to the Homewood Suites. We were given notice of this prior to our arrival. Same price and the room was great! It was like a 1 bedroom apartment that had everything we needed for our stay. I would definitely stay again.

Excellent hotel! Room was a little too hot and the air was very dry.

Was disappointed at check in, was solo & had my hands full, didn't realize it was a "self-help pantry", asked if Attendant could grab me Doritos after driving all day I was hungry, she said No, I have to help myself. So I left all my bags/luggage at the desk, walked behind the counter and when I returned to my spot, there was a man standing in my spot that she was helping next to my belongings. I just felt she could have taken a couple of steps to grab the Doritos for me, it would have made for a happy customer. In addition, I believe the WIAA wrestlers were in town. They were loud & obnoxious running through the hallways until 3AM in the morning, yelling, loud TV, being inconsiderate to other guests who were sleeping at this time of night. Isn't quiet time after 10PM? The Hotel should have never allowed this behavior and asked them to respect the others sleeping at this time. My family & I have stayed at this hotel on several occasions to visit my son who is attending UW Madison. I might consider looking at other Hotels if Hampton Inn can't enforce all guests to be respectful to each other, and the Attendant thing is just poor customer service in my opinion.

Our little one had a tummy ache and got sick. The staff was very understanding and accommodating to our needs after she got sick. They even offered her a stuffed animal. Definitely would stay again!

The only complaint would be that the hotel is visible from the main highway but located off the one side without an obvious way to find it! We were able to go all the way around the block before we got close and had to cross back over the belt line and a bridge before we finally found their front door and parking lot.

Amazing stay, very professional and clean. Vlana at the front desk was the best, going above and beyond to ensure our stay was comfortable. Thanks Vlana, you make your company look good.

Customer service was above expectations. Hotel is very clean. Hotel breakfast phenominal..something for every diet ..

We were welcomed and served from the minute we entered until our departure. Nice clean quiet room and delicious breakfast. Kudos to Alex for paying attention to our needs. Definitely will return.

Friendly staff, great pool for kids, great breakfast