4/10
I checked in online and selected a room on the same floor as my family members. When I arrived at the hotel, I was given a room on another floor. I questioned this, and was told that they had given my requested room to someone else. I am not sure what the point of online check in and a room request is if no one acknowledges it. The room that I was given was nice, but the bathroom had a leaky toilet and the water handle in the bathtub had multiple issues, including a constant drip.
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