I had booked the Quadruple Room, Canal View, for one night on Aug 16, 2024. I had the worst experience of staying at a hotel ever. They publish the following amenities, none of which are true.
24-hour front desk
Concierge services
Luggage storage
Tour/ticket assistance
The rooms are all comfortable and equipped with Wi-Fi and TV
Most of all, air conditioning and heating!
These are all blatant lies! There is no air conditioning whatsoever! There is only a stand fan, not an A/C, which can't cool the room. It was close to 100 degrees Fahrenheit when we visited and even after complaining several times, they said there was nothing they could do. There is no receptionist so they can't provide any of the services they mentioned. Please read just a few reviews on your site to see what other travelers have experienced staying at this hotel.
I demand a full refund of my charges and delisting of this property from hotels.com.