It was an average stay, and I wish it was as wonderful as last year. I booked in advance for a conference, having had a wonderful stay the year prior. This year, however, it was a full hotel due to election year, and VP Vance and President Trump were due the same week.
At first look, I thought my hotel room would be great. Since I had a several nights’ stay, I completely unpacked and put things away, went out to dinner, and came back late. When I went in to shower, I realized at that point that I was given a room that was an ADA/accessible bathroom. Unfortunately, the shower head would only turn straight toward the side wall, wouldn’t budge otherwise, so I had no choice but to use it as a handheld. In addition, the closet cabinet light stayed on the whole night because the door wouldn’t close properly. I had really been looking forward to the peaceful ambience the Trump Tower usually provides, but it just wasn’t the experience I received this year.
The saving grace for me was the cleaning crew really is the greatest. They clean well, and always left me plenty coffee and bottled water.
I also should give credit to the security team. I felt safe with the tight security at elevators and check-in (management thoroughly checked my ID and reservation). I also saw a lot of additional staff and alert suits who I assume were extra security. I saw a lot of tourists entering to see the shop and take lobby selfies, so I appreciated the extra safety measures.