4/10
When we arrived we were checked into a dirty room (kitchenette had spilled food, beard trimmings in the bathroom, etc). They moved us to a new room, no problem. There was a distinct smell of stale cigarette in the room but we were only there for one night. We were there for a wedding and found out we had a death in the family and had to leave the wedding reception early and go back home. We checked out within an hour to two hours of checking in and had to drive back to PA. I was told the manager would call me to see about even a partial refund. I did not hear from him so I had to play phone tag to get a hold of him and get an answer. Long story short - no partial refund for a death in the family.
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