Sheraton Stonebriar Hotel

Great Location and Customer Service.

Stayed for three nights, the hotel was clean, great location to the freeways, gyms, and restaurants.Safe area, plenty of free parking. Nice pool, spa and fitness room. I would definitely stay here again.

Rashida, 3 gece aile seyahati, 15 Tem 2021

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Disappointing stay

The Sheraton Stonebriar website advertises that there is an on-site restaurant for breakfast, lunch and dinner. This was a huge selling point, as we did not want to leave the hotel for food/drinks. When we arrived, we were told that restaurant was only open for breakfast. Our Hotels.com confirmations showed that breakfast was included with the room and when we went to get breakfast that next morning, I was told that breakfast is never included at Marriott hotel. There was no fridge or microwave in the room and there were no lights in the pool area after dark. Also, there was a very strong marijuana smell at our end of the hall. It was crazy strong! On another note, the staff at the front desk was very professional! The lady honored the “free breakfast” that was on my confirmation and the staff at the restaurant for breakfast was wonderful! I was just very disappointed that the website advertised something and did not deliver. We were originally booked for 2 nights, but cancelled the second one and went home.

Valerie, 2 gece aile seyahati, 9 Tem 2021

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Comfy beds

The location was good. We stayed 2 nights. We had 2 rooms due to traveling with older kids. The road noise was bothersome but the beds were comfortable. Its a modern hotel. I would have expected it to be cleaner. There was a carpet stain in our room and there were pringles on the floor of the elevator for a day and a half. Other than that it was fine.

Kathryn, 2 gece aile seyahati, 9 Tem 2021

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Not a great stay

Room was small and I requested a room with a tub and did not get one. The restroom in the room had stains on the wall. Checked in close to 10:00pm and I was just so tired at that point, I did not ask about switching rooms. No complementary coffee in the lobby like the other times I stayed there. Coffee maker in the room was crappy and only brewed a half cup of coffee. I will probably not stay there again. Parking was not easy, but that isn’t the hotels fault, just know if you stay on a weekend be prepared to look for parking.

Kristina, 1 gece aile seyahati, 9 Tem 2021

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I wish I could give a good review, but can’t.

When checking in, i was informed that they do not clean the rooms during our stay and that if I needed anything to let the front desk know. Upon entering our room, the curtains would not close, the light switches were too confusing with the bathroom. The tv would not come on. We discovered that the tv was unplugged as well as the refrigerator . When I looked in the refrigerator there was someones theft over food that was moldy and stinky. On our last day. We asked for some clean towels and face cloths, also some coffee. When we went back in the room a couple hours later, the coffee was there, but no towels and face cloths. I called the front desk asking for towels again and was told housekeeping would bring them right up. We left for the evening and when we returned there were still no towels and face cloths in our room. I went to the front desk and asked for a third time if we could have the towels I was asking for. I was then given towels and face cloths so I could take them to my room. The hotel is nice , the room was nice. The bathroom clean. Comfortable bed. I would love to recommend this hotel, but the service was not good at all. I have stayed at many different types of hotels from Hilton in Plano to Motel 6 and honestly most Less expensive hotels had better service. No customer should have to ask 3 times for anything. Service should always be a priority. I will stay at the Westin down the street from now on.

Donna, 4 gece seyahat, 2 Tem 2021

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Would highly recommend

Clean all throughout the hotel. Super friendly staff at check in. Awesome outside area with a nice pool, cornhole boards, and a little golf holf. Only other thing i would recommend is more lights in the pool area. One end was pretty dark.

Megan, 1 gece aile seyahati, 26 Haz 2021

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Great service and a very clean and well-kept hotel. The pool is amazing!

Julia, 2 gece iş seyahati, 25 Haz 2021

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Stay was great. Hotel is located close to restaurants and stores.

Ismail, 2 gece seyahat, 25 Haz 2021

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Awesome stay

It was very very good stay,would definitely recommend to everyone!!!

Marin, 4 gece arkadaş seyahati, 24 Haz 2021

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Great service and room

The staff was extremely nice! My car broke down outside while leaving and while we waited for the tow the wonderful woman inside gave my daughter some ice and let us sit inside. Extremely friendly and wonderful conversation. I’m very great full. The man at the front desk at night was also very nice. Best experience. The room is EXCELLENT

Valerie, 1 gece aile seyahati, 12 Haz 2021

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