I reserved the room for three days during the Thanksgiving weekend because a friend and her daughter were coming to visit and thought the pool would give us something to do in the cold, but when I got there, the pool was closed due to maintenance. We expressed my concerns and were told it was on their website, but it wasn't on Hotels.com, where I booked the room! Wasn't able to get a refund. The hotel was very loud at all hours of the day and night! When I checked it, the lady never asked me for my ID, and I thought that was weird.