2/10 Kötü
30 Ocak 2025
No hot water!!!
Everything seemed to be fine until we came back to our room from dinner and discovered there was no hot water in the building and would not be any until sometime the following day. We were not informed of the problem until we asked about it, even though we spoke to the desk clerk on the way in. The hotel refused to compensate us in anyway because we booked through hotels.com I contacted customer service at hotels.com and explained the hot water situation, and wanted payment stopped. I was told the itinerary had not been processed through the system yet and there was nothing they could do. The following day I received an email saying hotels.com contacted the hotel and my booking reservation was processed. Apparently, the issue of no hot water was never discussed. I am extremely disappointed in the management at this hotel and with the inability of hotels.com to resolve issues such as this. It seems that using hotels.com removes your rights as a customer.
Roy
Roy, 1 gecelik seyahat
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