2/10 Kötü
28 Ocak 2025
Dangerous experience!!
Horrible stay! When we checked in and got our key we went to our room to open the door to a man sleeping in the bed. When we went down to the desk the woman working was horribly rude and refused to acknowledge the safety concern that just happened for everyone. Her response to the man in the room was that she would print him a new key and he would be fine. She was adamant that she would only print us one key and would only speak with me as I made the reservation so everything was “fixed” and there were no concerns. She couldn’t understand how absurd this was. Her only offer was to go check a new room to make sure no one was in it. Again so absurd! She then got in the elevator ahead of us and closed the door in our face leaving us standing there. She returned to assure us there was no one in the new room (should this need to be said?) and yelled at us for not following though she never told us the new room and closed the elevator in our face. I called hotels.com to complain but the customer service would only speak to the desk person who said there was no problem. She refused to let me tell her what happened. When I asked to speak to a supervisor she hung up on me. It should be noted that I was traveling with my 86 year old mother who was exhausted and having surgery the next day. We definitely will not be using hotels.com again or ever staying at Cambria downtown Minneapolis!!!
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