HYATT house Boston/Waltham

It was good , first we met a wonderful women she was so nice and helpful but the last day they had a new employee he wasn't nice but overall we had a great time overthere

Great property. I tried calling to ensure I could check in late. Got there right before the front desk attendant was about to leave. Whew! Phone system needs updating.

Very good hotel! New rooms, great location!

I book my room with a king size bed and Unfortunately they give me a queen size bed,, to bad

The hotel is under construction but they did a great job keeping everything clean, etc

Better than any of the other local hotels in the immediate area, in our opinion. Staff were friendly and personable. Can't wait to stay again, hopefully soon...

Room was okay. Bed is comfortable. Breakfast is good. Couch is uncomfortable to sit on. The hotel is not very clean (even aside from the major construction occurring). The hallways, stairwells, and elevator are dirty and would benefit from a deep clean. Coffee in the room and at breakfast is gross.

Andy the bartender was great! The room was nice and spacious.

The service is absolutely below par. The staff is hardly ever at their desk to take calls or address the needs of the guests. I waited for 15mins at the front dest during check in and check out time and no staff member was at the reception. The reason why i really disliked this hotel is because we were accommodated on the 2nd floor where renovation work was taking place. It was noisy and messy. The breakfast was decent but not the best. The staff need to be a lot more courteous and learn to smile at the guests. The food at the counter was always empty and the staff was not quick to refill the trays. I'm really surprised how bad the service at this hotel has gotten in the past few months. Not sure if i will ever return to Hyatt House during my next trip to Boston/Waltham.

There was very little hot water when taking a shower. It got cold within 3-4 minutes. Toilet handle was falling off. Little to no replenishment of shampoo, conditioner and coffee for coffee maker. I asked at the front desk and finally went out and bought shampoo. Construction was happening which was noisy and soundproofing needs improvement. I could hear continuous slamming of cabinets from room next door and heavy walking overhead.