Shangri-La's - Eros Hotel, New Delhi

A great hotel! We’ll definitely stay again in our next trip.

I stayed here twice in February 2020 and was delighted by the exceptional service by every member of the hotel staff with whom I came into contact. Rooms are comfortable and reasonably priced. This is my new go-to hotel in New Delhi.

It was the best hotel i have stayed at. The service from the time we got picked up from the hotel till we were dropped off at the hotel was amazing that check in was to some extent done in the room . The bathroom was so elegantly set out , and really beautiful . All service staff from in room dining was so courteous, pleasant and helpful. The views from thw room of the garden outside was so beautiful . The buffet breakfast was of a large spread and so tasty from the watermelon juice , the banana bread and the spread had such a mixture of continental and asian flavour to it. The indian food was tasty with so many varieties of upuma and level of spice. The shang chinese restaurant had one if the best hot pot vegetable rice ive had . The assistant Naveen was so gracious and recommended it to us. The food was really so sumptious and there is such a great variety of dining that mr. Chai also offers a great place for a more casual tea and interesting snack plates. My family and I loved our stay there, it was great , thank you for the excellant service !

I was booked ir a 6 night stay and was put into a room with damp. I did complain but stayed but the next day woke up sick. There was a leak in the bathroom and water had pored into my toiletries bags. I was moved that night but packed in the dark as the leak had triggered the electrics as there was no light etc. The hotel too a couple of hundred rupees off as I complained but this did not compensate for my toiletries including Mac makeup and getting sick as a result of the damp room. However the restaurants on both floors were amazing providing a 5 star service, whereas the front of house and rooms are far from 5 star. Beware of the lack of service at the front of house and the poor conditions of the rooms. The housekeeping staff were amazing but the maintenance team need to check rooms before they’re taking guests.

Everything was good. Employees are always asking if everything is good and try to help you every time.

Very luxurious, would definitely stay again! High quality hotel.

An upscale affordable hotel with the most fabulous buffet breakfast: a great variety of international, indian, and oriental food. The best buffet breakfast we have ever had! one day we had to leave early before breakfast opening hours and they prepared a chicken sandwich, muffin, fruits and boxed juice to take away. Rooms are extremely comfortable. Reception service is excellent, everyone is helpful and interested in offering a good service. The hotel shop is expensive.

Simply Amazing!! Everything you could want in a spa hotel and more!

Had a amazing time at the Shangri-La hotel in Delhi. It was in a nice clean location. The people at the service desk were amazing, and always there for you. Had a amazing room on the 14th floor, with a breathtaking view . I enjoyed every part of it. And will be back soon! Jai hind

good stay and facilities comfortable clean environment good food