SpringHill Suites by Marriott Salt Lake City Downtown

Front desk staff was great!

It was a great experience. We especially liked the way the breakfast was served. There were 5 of us and due to the pandemic rules and regulations during this time, the servers were so helpful. I had to get breakfast for 5 of us, so we didnt take everyone out, and they were willing to help figure out the best way to get all the breakfast back to our room.

Fun easy time with family

Easy access to all downtown points of interest. The windows are blocked preventing one from opening the window more than 4” or so. That was a negative. On second day we received a note from the manager about smoking in the rooms - which we were not doing — and a warning us about this. I took it to the front desk and learned it was a standard letter to all guests. I would discontinue this or rewrite the letter. As a guest, one feels either accused or starts to wonder about the quality of the hotel that cannot find a way to keep guests from smoking or smoking pot in a guest room.

The staff were extremely rude, judgemental, intrusive, and very all around unprofessional. They made the stay become very uncomfortable to the point we didn't even want to be there no more. It was the signal worst customer service I've ever experienced in any kind of commerce in my entire adult life.

Traveling during covid can be a little unnerving. SpringHill Suites did a wonderful job. Desk staff wore masks and had a plexiglass shield up. Guests were required to wear masks in public spaces. Housekeeping was all wearing masks as well, and our room was very clean, and also quiet. Parking was easy and there was security roaming for peace of mind. Continental breakfast was served to-go with yogurt, fruit, bagels, muffins, coffee and juices being handed out in brown paper bags. 10/10.

The hotel wasn't bad just had a rocky start. They're was no washcloths and no extra bedding for the sofa bed. The good thing is the guy (sorry I don't remember his name)at the front desk fixed every issue right away. Minus, the people above us not being considerate they were in a hotel it was quiet. The location of the hotel was perfect for all the activities we wanted to do. Overall, I would stay here again. Also, there's a bbq restaurant walking distance that was really good.

Had its own laundry mat, pool was open, and organized breakfast,

Employees at hotel were friendly and courteous. The only thing I disliked was the lack of room not being cleaned on a daily basis before COVID. Understand that hotels are trying to keep minimal contact in rooms but it also seems that they are taking advantage of COVID to save money in room service.