Heffley Boutique Inn

Great family vacation at Hefley Inn! Location is amazing, room was extremely clean and had a nice and useful kitchenette. Yes, the hotels is a bit dated, but it didn’t bother us. We got a great deal for 3 nights and it was totally worth it. But, If you are looking for 5 star experience, look elsewhere.

The property was a little run down. Carpet was FILTHY in the room; I dropped a suitcase and a brown cloud shot into the air. Beds are old. Neighbours kept us up, but the management was able to break up the party. Not a terrible place for a seasonal resort property; the hotel is not the draw the ski hill is. If I had no other choice I would stay there again. Other property’s in town are in similar condition. $17 for one night parking is steep. Other places charge $12

The customer service at the Heffley Inn is incredible. We were on an overnight ski trip arriving at the mountain in the morning and leaving the next afternoon after skiing. I called to ask if we could park at the hotel on arrival. The response was "Absolutely". When we arrived at about 9:00am the lady at the front desk had housekeeping double check our room and then checked us in right away so we were able to get settled before skiing. They also let us leave our car in the underground parking after we checked out. After returning from skiing, we discovered that our shower wasn't working and Manfred immediately switched our room. The hotel lobby is nicely maintained and has a lovely fireplace to sit and relax. Now the rooms - they are meticulously clean and tidy but well used and in need of upgrading.

Wall power plug did not work, bulb in lamp was burnt out or plug did not work, ceiling leak as there was a wet spot on carpet

Customer service was terrible. Hotel false advertised that it had a hot tub in the pictures online. Hot tub was broken. Front desk attendant lied and said the hot tub broke the day before we arrived. Found out later from a different staff member that the hot tub had been broken for months. Tried to switch hotels after the first night but they would not refund my money for the second night so was forced to stay. No ice machine and they refused to give us a bit of ice from their restaurant. No house keeper ever came during our entire stay to replenish towels , change garbages , tidy the room etc. Beds were rock solid and there was a used Q tip in the microwave. Terrible stay , total ripoff . Bad customer service. Do not stay here!