8/10 Çok İyi
4 Ocak 2025
Poor management with booking....
We booked a room with a handicap walk in shower early morning. Approximately 15 minutes before arrival at the motel at 5 pm we were notified the booked room was not available. When arriving we were told we could cancel. However we had driven for over 8 hours we were very tired and did not want to search for another motel. My wife had just had a mini stroke and spent two days in the hospital. We needed a walk in shower and high toilet. We opted to take a handicap room that did not have a walk in shower and was told it had a high toilet. After checking in we found the room did not have a high toilet and my wife was not able to take a shower or bath during our stay. To top it off, the room was located on the top floor and at the very far end of the hallway. My wife had difficulty walking making it an effort just to get to our room, Manager said the employee accepting our booking was unaware the room we request had already been booked. It took them over 8 hours to notify us of their mistake, So, we were very unhappy with the service we received at this motel,,,,
gary
gary, 1 gecelik seyahat
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