Stayed 3 nights in family room with wife and 1 yo, tried to book for 1 more night due to change in circumstance and woman at front desk with blond hair and glasses was extremely rude and unhelpful. Asked could we get help to move bags from one room to the next as at the time alone with baby, told nobody there to help. Rest of the staff especially in gym/playroom area helpful.
Separately, the front entrance is a nightmare with those doors that are too small, the ramp is around the side of building but on two occasions the doors were lock so couldn't get in with buggy, have to lift up front steps. Staff watch as pushed buggy and luggage trolly to room without offering assistance, when the room is on third floor and through 8 fire doors which all closed