8/10
Nice hotel. Good area. We loved the indoor deep pool. Outdoor pool was small. It needs some improvement in welcoming guests .
We were so excited for our trip when we got there our first disappointment was the front lady I believed named Tynisha
She not only wasn’t welcoming at all but she also was trying to rush us to the next person.
When we booked from hotel.com so we looked at the rules and extra fees there but she was like no you had to go check in our website those are wrong information. Truth is no one reserve a hotel at third party and go check at their website as well. Doesn’t make sense bc these 3rd party usually give u better deal and that’s hotel responsibility to be in communication with them
In summary hotel was kind of luxury but the service was medium. It can improve a lot.
Let’s mention some of other staff were very nice it will be hard to mention everyone name!
That’s my honest opinion
simin
2-gecelik aile seyahati
