Check-in was smooth and easy. The front desk person we had was nice and friendly. When we first came in, the room was clean and spacious which was perfect because we brought 2 of our dogs (under 20 lbs.) with us. Everything went well until we asked for a check-out extension. The person we talked on the phone with was so rude, the tone was condescending and seemed impatient. Lastly, we tried the complimentary breakfast, and we will never participate in their breakfast again. The buffet area was so dirty, the spoons weren't in their correct serving plate, and it was taking awhile for the food to be replenish and their apple juice has things swimming in it. We would rate this hotel as a 3/5. We are never coming back.