Embassy Suites by Hilton Dallas Frisco Convention Ctr & Spa

The room was dirty - garbage under the bathroom sink, food under the cabinets. Considering the times we are traveling in, I did bring my own Clorox wipes and wiped down all surfaces and they were dirty as well.

Room was very dirty.

Room floors and bathtub were not clean. Also, after our stay the credit card we used for payment was hacked. Can’t prove it was by hotel personnel but seems strange. Had to cancel credit card.

the desk staff very attentive, the room nice and clean but the AC did not work, the tv control did not work, the hot water took a long time to come down, the breakfast closed half an hour before time. I have always liked staying in this line of hotels but now the experience was not very good

Our one night stay was awesome. Very clean and the staff was so nice. The breakfast was amazing!! Pool was nice and had towels stocked up. We will definitely stay again!!!

We usually have a nice stay at other Embassy locations, so I was expecting the same with this stay. The room needed MAJOR updates. The sink, inside of the bathroom, had a leaky faucet. By the time you got done brushing your teeth and washing your face, the counter was full of water. Housekeeping NEVER came into our room to freshen up our bedding, replace towels, or empty the trash cans. I definitely understand that COVID is going on and precautions are definitely being taken, but you would've thought that cleanliness would be their TOP priority.

Even with COVID we were disappointed in the breakfast boxes. With microwaves in rooms it seems they could have done better than that. No lobby coffee - nothing. For the price it was truly a disappointment but the front desk service was excellent.

Loved the made to order omelette. We did enjoy complementary evening drinks and appetizers. The room was nice and clean. Great black out curtains Having a check out at noon was great! No need to hurry.

Very nice, clean place. People were nice, breakfast was good. We wanted to do valet on one of our vehicles after an outing and they had gone for the evening. We weren't told there wouldn't be anyone around after a certain time. Now we know. we still enjoyed our stay.

Embassy Suites in Frisco did not disappoint! Beautiful hotel with great service!