Best Western Plus Liverpool - Syracuse Inn & Suites

Hiccup but OK

Reservations included request for first floor room. Allen to confirm request was received, it was. Also to see if others staying at hotel could be nearby also granted. Arrived at hotel not only was there no first floor room available but traveling companion were on same floor but opposite ends of floor. Clerk said there’s nothing that he could do. Other that this hiccup we enjoyed having extra room in suite to gather with friends

Maura, 1 gece arkadaş seyahati, 23 Eki 2021

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Nina at the front desk checked us in & was later extremely helpful with extra blankets & TV channel line up since my husband wanted to watch his Dodger/Giants game. Thank you !

Valerie, 1 gece seyahat, 14 Eki 2021

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Bathroom a mess!

Everything was ok except the bathroom. There was wallpaper or paint peeling off the wall near the shower which we told the staff about. The next morning when I went to take a shower, I noticed that the screws for holing the shower rod were out of the wall. The rod was a curved one so it would not allow you to shut the curtain. I did tell Elizabeth that morning about it and said she would like to do something for us to reduce the rate but because we used hotels.com she couldn't. I really hope they fix that room before they give it to someone else.

Gary, 1 gece seyahat, 30 Eyl 2021

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The hotel appeared nice however, the pool was being painted and we couldn't use it. We were told we could use the hot tub the next day. However, that didn't happen because then we were told no pool or hot tub. There were stains on the blanket on one of the beds. There was no trash can in the bathroom. Worst of all and the nastiest of all is that I saw a rROACH crawling on the wall. Will NEVER stay here again.

Tanee, 3 gece seyahat, 30 Eyl 2021

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Dirty and Moldy

I've stayed in a lot of motels and hotels and this was the WORST experience of my life. As soon as we checked in we realized the refrigerator had a puddle of water at the bottom and wasn't as cold. There was ice accumulated inside and when we informed the front desk, they simply said if there is still ICE formed inside that means its working and cold. Later I noticed mold growing inside the fridge!! YUKH! No one came to check. The pillow cover had lipstick and mascara. The towel had a long, black hair inside it. One towel was WET!!!! We had booked for 3 nights but checked out the next morning. When I brought the mold and all the issues to the front desk AGAIN, the lady wasn't even fazed. Her attitude screamed WE DO NOT CARE. She wasn't even surprised. Their cleanliness (or lack of) was just disgusting and unacceptable and I can't process that this is how they are "cleaning" during Covid19 times.

3 gece aile seyahati, 20 Eyl 2021

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Beautiful flowers.

Ruth, 1 gece seyahat, 26 Ağu 2021

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Room was clean. Continental breakfast available. 10 minutes from downtown Syracuse/University. Had to request soap and more towels when we got to room, but it was fine. Would stay again.

Lynne, 2 gece aile seyahati, 25 Ağu 2021

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A full warm breakfast and fitness room were supposed to be provided. The breakfast was just processed muffins and breakfast sandwiches we warmed up ourselves in a microwave. The gym was closed because of covid. We were hit up with a $125 security fee on top of what we already paid for the room when we checked in. They are understaffed and did not clean the room or provide fresh towels between days. The room smelled like a rotten pumpkin. The shower and curtains were moldy. The people that stayed above us were pounding their feet at all hours of the day and i had to say something to the front desk several times. People were smoking pot in the hotel. Do yourself a favor and spend an extra $10 a night to stay at a good hotel.

Richard, 2 gece aile seyahati, 24 Ağu 2021

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Electronic room door lock was broken. It was a known problem. We had to change rooms. Second room had no TV remote and one towel. When we asked for more towels, all that were available were gym towels. Toilet didn’t flush properly. Soaps and shampoos were basically being rationed. One positive; Despite being very short-staffed, the staff did try very hard to deal with all issues.

Kristen Lynne, 1 gece aile seyahati, 24 Ağu 2021

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It was an okay experience. The room was clean and quiet.

Wingting, 1 gece aile seyahati, 23 Ağu 2021

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