It's hard to give ratings for these categories. For example, "staff and service" includes desk staff, cleaning staff, chefs, restaurant servers. There are some very good desk staff, but one whose continued presence is mystifying -- (unless he is being paid for playing in his phone and dismissing client concerns). The restaurant serving staff are consistently excellent, and the chefs are generally very good. The cleaning staff generally do an excellent job each day in the rooms. But there doesn't seem to be a policy on periodically checking the hallways for garbage and dirty dishes, as some inconsiderate guests seem to think it's just fine to expose other guests to their mess. The hotel has been increasingly popular, it seems, and it's facilities -- for example, during their free breakfast -- can be strained when the hotel is full.