The hotel is in a fantastic location, with a private (independent) parking garage located directly under it. The rooms were clean & comfortable, and the breakfast was great. My *only* issue was that the A/C was not working for the whole building when we checked in. We had opted to pay at the property, and it was a really warm day…and the hotel rooms have full length glass windows with no ventilation…so the rooms were really, really hot. The woman checking us in did not say a word about it. Once we got to our rooms & realized how unbearable my mother’s room was, we called the front desk & were only told then that the AC was broken, and would not be fixed that night, and no refund was possible. Our room was on the other side of the building & was slightly cooler. We did ask that my mom be switched to an empty room on the other side of the building for the slight temperature advantage, and that was accommodated. Nevertheless, the person checking us in should have been upfront about the situation, because we would have switched to their sister hotel directly across the street. Taking our payment & then promptly refusing to refund, when you are aware that this was a problem does not reflect well on the hotel. Looking through reviews in this hotel, it looks like a repeat concern.
