Steigenberger Metropolitan

Being next to Frankfurt Hbf is a great benefit because it allows for easy access to all transit systems and make a great central location from which to explore the region with day trips to Heidelberg, Nuremberg or Mainz. The sewage smell which might gave been entering the room through the ventilation system is difficult to tolerate at times, but the smell is usually temporary. The helpfulness and friendliness of the breakfast staff made for a very pleasant stay, and the food quality and variety is noticeable.

I booked this hotel with high expectations considering the good reputation of Steigenberger Hotels in Germany. However, I was utterly shocked, disturbed and upset by the treatment I experienced. I was giving a tiny corner room, with a bad sewage odor coming out of the heating system. I asked to switch rooms, and was told that there were other guests who had booked a longer stay and that it was not possible to move me for my 3-day stay. The worst experience was at breakfast - extremely rude service! I was repeatedly asked for my room number, when I noticed that other European looking guests were not. I also had a feeling as if I had done a mistake or owed the waitresses a favor for dining there - when I simply asked for a coffee and an omelette (which many other guests did as well), I was given an unfriendly grumpy look. I waited for my coffee for 20 minutes until I had finished my breakfast. When I was looking at the breakfast buffet items, the waitress came back and asked me yet again for my room number and that I was not allowed to take anything to my room, which I had not intended. Overall, I honestly felt this hotel was so hostile and disrespectful - it made me feel uncomfortable and unwelcome. A true disappointment of my first and last Steigenberger experience.

staff very friendly cannot do enough for you, made you feel very welcome

Good, convenient, but the rooms need a bit of an update. Overall quite satisfied for one night layover, but more than a couple days may be a lot given it is a bit dated.

Room was very well furnished. Room-service menu could use more vegetarian friendly options. There was only spaghetti, not even a vegetable only salad. Also, no clocks in the room either. Something to consider as many people are probably traveling far on often on red eyes. Lastly, in the era of charging all of our devices, there were not any free outlets. I had to unplug a lamp.

Counter service was fast and good. We arrived at 7+am and we were offered an early check in by the counter staff at 50 euro. It was a nice gesture for us as we were suffering from jet lagging, hence need some rest

The staff was marvelous! From the bell hop, front desk, restaurant, housekeeping and bar tender. All wonderful!

The hotel was very nice and comfortable but it was the staff that made it. At breakfast nothing was too much trouble and they had a sense of humour that made it all fun.

Everything were ok apart from tv channels. A hotel of this standard should include English speaking channels by the time they accommodate English speaking guest or guest from around the world that their second Language is English. After a hard day you go to your room to take a hot shower and lay back zapping on tv to hear some news or watch a movie. If the management do not want to accommodate English speaking guests should state that. The rest were excellent.

Good quite place even though next to railway station.