Sheraton Vistana Resort Villas, Lake Buena Vista / Orlando

The stay was great. Big but great facility. Pool was amazing.

Everything was amazing except for jacuzzi tub would not stop up...water kept running out and fan on patio would not stay on

Excellent

The property and room were all fantastically clean, and a couple tiny issues with food delivery and a faulty room lock were solved very quickly. It was too bad that restaurants and certain parts of the resort were closed, but this is to be expected for survival with so few people traveling. Thanks for a great weekend and we'll certainly be back.

Wish the air conditioning was on when we walked into the unit. It was hot in there and smelled musty The air conditioning should have been on since they were expecting us.

Very nice room with screened porch and hot tub. The pool is very shallow and great for kids. Near the freeway and outlet mall...

This property is now a Marriot Vacation Club property. We did not know this from the ad on Hotels.com. The property itself is pretty nice. The condos are well appointed/clean but not pristine. However, the clientele appears to have been mostly people on "free" stays in exchange for a presentation about buying into MVC. In fact, on check-in, they made me stand in a separate line to get a parking pass from the concierge desk, which was totally unnecessary but used as an opportunity to get paying guests to commit to come to a presentation. The incentive was $150. In any event, this made me wait an additional 10 minutes on check-in. But the worst of it was that the other guests were pretty low class - e.g., bringing wireless speakers to the pool to blare whatever their taste was in music. No staff dealt with any of this. On top of this, they didn't disclose in anything on Hotels.com that about 70% of the amenities were closed because of Covid 19. I've stayed in other resorts recently and although they might have had truncated menus and such, most everything was open. Not at this place. NONE of the 4 restaurants or 2 bars were open. Only 2 of the 7 advertised pools were open. There was no daily maid service. All of this was still advertised on the Hotels.com site. In the past, Marriot was a company you could depend on to do above and beyond what is expected. They need to either revamp management at this place or dump the property. Because it doesn't live up to Marriot standards.

It was excellent, even with covid conditions.

Sheraton Bistana Villas is our Hone away from Home. Use to own a timeshare at this property and me and my family live it.