Taj Lands End

I'd give this place 3 stars. The saving grace being the service. Stayed here for 3 nights in January. Service was great but the rooms leave you wanting... Service from check-in staff and most staff was great. They really make you feel welcome. Special mention for Charu, who helped hem my pants at the last minute. Also, Sweta from the salon gave me a great blowout. Food from the bar was good as well. Now for the bad...the condition of the room upon arrival was not great. Rug in the room was disgusting -- clearly had things spilled on it that had turned stiff. There were marks all along the edge of the rug and floor from markers/color pencils. There was hair and dirt on the floor still. Unidentified large faded brown stain on bedspread. Stain on towels. Wallpaper was peeling in certain areas...especially along the edges -- water damage evident on the floor molding. The mini fridge was gross -- had dirt/dust/and god knows what else all in the corners and cracks -- clearly had not been cleaned in a long time. I don't know whether the housekeeping staff was hurried but they clearly need to be retrained. I find it amazing that Taj can call themselves a 5-star hotel with such shortcomings. I've stayed at Holiday Inn's which have been cleaner. Last but not least -- on the last day, I left out a bracelet in the bathroom...this was STOLEN by housekeeping. I didn't mention anything cos joke's on whoever took it as it was not real GOLD. Absolutely disappointing - be warned.

Our room was great for our family. The reception and concierge were great. Only the service at the restaurants was a little slow, but otherwise great place! Kids really enjoyed the pool.

My parents absolutely loved their stay on the occasion of their 38th anniversary. The hotel made them feel special with anniversary wishes, cakes and balloons. It was a super comfortable stay with a yummy array of breakfast and dinner options. Location near the sea was amazing. Definitely coming to stay again.

Brilliant property and great service!

Hotel was in a good location and definitely priced right. I will definitely choose to stay there again on my next trip to Mumbai.