SureStay Plus Hotel by Best Western Albany Airport

Good stay

Staff was friendly, hotel and room was clean. Could use some updates but in good shape.

Anthony, 1 gece iş seyahati, 1 Eyl 2021

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avoid this dump, not covid safe, early check out

dirty rooms, carpets filthy, shower tile with short hairs not wiped, trash not collected from rooms on a daily basis, public areas neglected, hundreds of cigarette butts and trash all around courtyard. Breakfast tables not wiped clean nor any signs of covid cleaning. Hotel management hostile and mostly absent. Rude house keepers and water soaked hallway carpets. smells bad throughout motel

dave, 8 gece aile seyahati, 29 Ağu 2021

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This hotel is run down, rooms smell of smoke, pool is cloudy and the landscaping hasn't been touched in years. They spray heavy perfume in the rooms to try and mask the smell, disgusting.

MARGARET, 1 gece aile seyahati, 28 Ağu 2021

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Needs to be updated and cleaned

All the lights in the back parking area we’re out room was not very clean there was an employee that followed me around the hotel asking for my telephone number and what room I was in which made me feel very very uncomfortable Very dated property

Bambi, 1 gece seyahat, 28 Ağu 2021

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Worst stay I’ve ever had

Air conditioner didn’t work, refrigerator didn’t work. No remote control for tv. Ice machines on all floors broken. Exterior window of room cracked and splintered. Staff rude, wouldn’t let me change rooms.

1 gece seyahat, 21 Ağu 2021

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No working AC

The key reader at back door which was closest to the room was broken and basically anyone could come in without the key. The back door area was not lite so it made us feel very insecure. The toilet wouldn’t flush which was fixed by the hotel staff and we were asked to asked to keep the lever down until toilet is flushed completely. The temperature was 82 degrees that and The AC was not cooling the air. Upon complaining about the AC we were handing a fan and told that that was the best they could do as there were no rooms left that day.

Sandesh, 1 gece arkadaş seyahati, 21 Ağu 2021

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grounds and hall ways looked terrible rooms were soso fan in the bath room didn't work at all water pressure was terrible for 120 bucks expected much better

1 gece seyahat, 20 Ağu 2021

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Staff +

The entire facility is in dire need of updating/repair (ie wallpater, lobby, outdoor signage, grout in tubs). The late evening desk clerk was amazingly considerate of the clients! I arrived after airport pickup time; my Lyft driver failed to appear, so there I was at 2 am all by myself, in the rain, and totally clueless as to how to contact a cab. (As if there was one...we're talking about Albany). I called the hotel requesting a number for a taxi, yet the clerk said he would be there to pick me up. There is still kindness in the world. Based on that alone, I would book there again. This guy is worthy of a corporate award!

Marcia, 1 gece seyahat, 19 Ağu 2021

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Overall a good stay

Overall, it was a good stay. The sink leaked and the bathroom was kind of small. The beds were comfortable and it was quiet. I will stay again.

Jeanell, 1 gece aile seyahati, 8 Ağu 2021

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The check-in process was easy. However, immediately entering the hotel I did not like the smell. It just smelled gross. The pool water was murky, not clear at all, there is no way I would go in that water. The breakfast was awful honestly. The waffle iron did not work....I literally watched 3 people try to use it, the batter kept sticking to the grill and people had to scrap away at it. I tried it and of course no luck. The only fruit they had were apples. There were two toasters in the breakfast area...I told a worker there they were not working, he said yes they are so I literally showed him how when you pressed down on the little lever it would pop right back up so he eventually saw it himself. To top it off, there was a blood stain on my sheets...I didn't even say anything to the front desk b/c at that point I did not expect anything else tbh. Sorry for the horrible review but I firmly believe that if you don't speak up how do you expect the people in charge to do anything about it. I truly hope you make improvements to the hotel. Granted it only cost $126 but I would never stay here again.

1 gece arkadaş seyahati, 7 Ağu 2021

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