Crowne Plaza Orlando Universal

Just a bad overall experience. I don’t know how this hotel has 4 stars, there must be some very generous people out there. This is a 2 star hotel folks. Beds are not comfortable, the room had a bad smell, door locks work only on occasion, staff needs to be retrained, and they wouldn’t service the room unless you requested it which they didn’t even tell me! They blamed COVID for this lack of service.

Definitely misleading when they say they are a 4 star hotel. More like a 2. Couldn’t even enjoy the pool because there were literally hoards if children unattended being completely obnoxious and rude and a drunk man with a microphone yelling ridiculous, ear wrenching babble. Food and other people’s belongings all around edge of pool and food/wrappers floating in it. The room was outdated and had sticky film all over the phones and remote and the waffle blanket they use for the bed literally feels like you’re sleeping with a hard and cheap beach towel. Social distancing was obviously not a concern for these people unlike the other hotels I’ve stayed at recently who implement it properly. I just felt dirty staying there and will never stay at this “4 star” hotel again. Last thing, when I went to the front desk to talk to the concierge about the TV that wasn’t working due to cut wires sticking out of the back of it, she sat there laughing and talking with the guest in front of me for over fifteen minutes with no regard to the people behind her. They were talking about personal things irrelevant to her stay and it was rude as hell. Oh yeah, and they charge you $17 a day for parking when you PARK YOURSELF literally right in front the building and it’s BS.

Love the view from the room was able to see the Icon Park and the lighting of all the beautiful colors of the Ferris wheel and the swing.

We were disappointed in our stay. When we checked in, we were not told that room service was suspended unless requested. We were only informed of this when we went to the front desk to inquire about fresh towels. The refrigerator in our room also did not work and had to be replaced twice.

We stayed for two night and the room itself was amazing, we stayed on the top floor and we loved the view. However, the night we checked in we found a live cockroach on the room, we called the front desk and they said they'd spray the room when they cleaned the morning after. We left and we found our room untouched so I highly doubt they even sprayed. Other than that I really liked the experience and the hotel

Staff is fantastic and accommodating. Only issue- and it was minor- was a noisy AC unit. It probably just needs a quick look over having not been used regularly - as we checked in right after the COVID reopening. The hotel manager has no issue with changing our room without a second hesitation.

Confortable, clean I'll would have prefer more room service, towels, toiletries etc

Check in process was simple, no wait, they had plenty of individuals at the desk. They had a similar room available early so we were able to check in early which was great. I had two issues after check-in....I had called the hotel directly before booking to ensure they offered the free shuttle service to Universal all day and they confirmed over the phone, however when we arrived they said they only offer four specific times that they run the shuttle- two morning drop off times and two evening pick up times. We had to take an Uber to Universal. The other thing that was frustrating was the lack of information the concierge was able to offer. It seemed like they couldn’t confirm many of our questions about hotel offerings.

The lobby was beautiful, the kids loved the Star Wars themed elevators. Rooms were not renovated but dated at least they were clean.

I just wish I had been informed of the additional $17.00 parking fee before I booked my stay 🙁