Hotel Caesar Prague

Excellent hotel which is ideally located. Some of the staff went out of their way to accommodate us.

Great place to stay in the heart of Prague. The hotel was very clean and the staff is very nice.

I stayed at the hotel for 4 nights and was extremely disappointed. The hotel seemed. The rooms were okay. But nothing compares to the extremely rude staff member at reception. Their entrance door doesn’t open unless you hold your key card in front of a device that’s on a corner which is hard to see. My first day out to see Prague, I came back to the hotel at night and was having trouble entering since I was never shown where to place the key card to enter. I kept trying to wave at the staff memeber at the reception to help me. He LOOKED at me and IGNORED me. I kept showing him my card and he refused to get up from his chair to show me where the key card goes. Minutes later, another staff member showed up and helped me find the device to place my key card. I entered the hotel and asked the guy at reception why he couldn’t jus point to the device for me. He started shouting at me that I should know this already as I’m staying at the hotel. I told him I was never “shown” and only told that I would need my key card to enter. He kept shouting and being extremely rude and disrespectful. He told me he does not have to show me anything and that he doesn’t need to get up from his chair for this. He kept telling me that I need to “calm down”. He refused to give me his name when asked, and said “I have no name”. I was shocked at this behavior. The hotel sent up champagne bottles as apology before we left, but I don’t drink alcohol so it didn’t compensate for my expreince at the hotel.

They indicated free parking on search filter. Not true. They charge daily rate approximately $25 / day. Also hidden fees, "tourist tax",... No ice machines. Needs to get ice from the bar when and if open. Customer service was OK. Garage is next to the hotel. Very small but secure. Very narrow entrance to the garage. It is close to the city center and all attractions at walking distance.

Lovely hotel, friendly staff, great breakfast.

Was good and comfortable. A/C was great on the warm weather. Location was perfect, near tram stop. And walking distance to the old town.

Everything was perfect. The location was reachable by foot, the hotel was very clean. Recommended highly.