City Residence Strasbourg Centre

Great front desk employees. Great location close to train station. Great value for cheaper price.

Check in receptionists sharing private joke jthroughout the process. Rudely inattentive. We'd had a long journey, it was 22.30, we didn't need him shouting at speed in French whilst giggling with colleagues in a separate sectioned off area. Lift out of order. I'm 65 with obvious mobility issues. Receptionist shrugged his shoulders and carried on with paperwork when I asked how I was supposed to reach the 3rd floor when I couldn't do stairs. Carpets widely water stained and generally filthy. Large stickers covering good sized holes in bathroom door. Cups and other kitchenware caked with sawdust?! Generally unkempt. Beds clean though and supportive even if pillow cases were inside out!

The experience at the end was terrible!! The room had bedbugs and we got bitten before our relocation trip. I sent an email the hotel with no answer as of now. We have to wash all our cloths and have to have a flight all itchy due to the bites.

I was more or less aware for the conditions and offer before I went by reading reviews by other guest and they were pretty, except those one were some guests use more their frustrations than writing a review. First wi-fi doesn't work at all in the room and it makes very big problem. It doesn't help if you report about it, they know and pretend as that problem doesn't exist. I was surprised even for inefficiency of the check in. There is also no some devotion or care for the cleanest of the room, there is dust everywhere. Good side is that room is spacious even if with weird colors, but it doesnt matter at all. Sleeping is good. You also have to have your own soap and shampoo. The hotel is walking distance by railway station and by night the street is not busy. Just one more experience :-)

No Aircon, very hard to sleep , bed soft had to open window to try to cool the room it was 38 degrees.