Holiday Inn Resort Catalina Island, an IHG Hotel

Tucked away treasure

We walked a long way with our suitcases up steep hills; didn’t know about the shuttle or where to pick it up. However hotel is in quiet part of Avalon and the walk did us good. Hotel is lovely, pool is nice, and beds are comfy.

Al, 1 gece arkadaş seyahati, 2 Eyl 2021

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Ants and Beds

A few Ants in the bathroom-great pool and Mountain View beds were comfy and great bathroom and shower!

Sheronna, 1 gece arkadaş seyahati, 1 Eyl 2021

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not ada friendly

Staff was great! the problem was that the location said it was ADA but nothing was. the lobby bathroom has no grab bars. The restaurant is not accessible. the path is too steep and could kill someone.(staff helped- putting a table out so we avoided the last 3 steps.) the room bathroom has no grab bars for the toilet and it is too small for a wheelchair. you have to pee in public. The person who designed it has no idea. The policy of dropping off is also not friendly. When you are in a wheelchair- transfer is risky. not waiting for a wheelchair person is kinda mean. the lobby staff said they would wait but the driver said no...

Harunobu, 1 gece aile seyahati, 29 Ağu 2021

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Rent a House Instead

I wouldn't stay there again. I didn't expect frills but got even less. Nonetheless, I paid a premium price for our 5-night stay (three months in advance) thinking it would be different (I didn't want to worry about changing beds and washing towels). What I got was no in-stay (requested) room cleaning which equalled sandy sleeping, (water shoes track in sand from the beach hence sandy sheets). In fact, they wanted me to change the beds -- no thanks! The air conditioner was something out of the 70’s Show. You get cold or heat no happy medium. It is directly adjacent to the bed and VERY LOUD! The beds were uncomfortable, we woke up sore every day, and the doors to the patio and bathroom did not close properly. We made the best of it by NOT staying in our room as much as possible. The support staff, however, was incredibly kind. Bringing us extra towels and coffee pods or just answering questions! The car service was a plus from the pier and back to town! Next time, I'll stay closer to shore. We saw many house rentals that looked cozy and likely more comfortable. We enjoyed our adventures in Avalon but not our stay at the Holiday Inn.

alicia, 4 gece aile seyahati, 7 Ağu 2021

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Not the greatest!

I suppose COVID precautions are the explanation for all our complaints however, we were not expecting this level of service or lack there of. The hotel is definitely showing it’s age and could use updates. At check-in we were warned that during our 6 day stay, we would receive no housekeeping services and if we required fresh towels or other amenities we needed to notify them and these items would be brought to our room. We requested fresh towels and left dirty ones outside our door once. Towels were never delivered. Desk clerk was able to go in the back and find us a couple of bath towels but no face cloths or hand towels which we never received. There were ants in the bathroom which I managed to keep at bay by killing them as they appeared. Comforter on the bed was soiled. We lived with that!😫 The jacuzzi was not open due to COVID which we were not informed about. We were disappointed at that. If guests are staying several days and no housekeeping services are available it would be helpful to have some basic cleaning items in the room. I do not go six days without doing any cleaning in my home especially the bathroom. Maybe I’m weird but I don’t think so. These were only a few of the issues we encountered. I will say that those staff members that we did encounter were polite and welcoming.

Diane, 6 gece seyahat, 12 Tem 2021

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Okay stay

The great thing about this hotel for families is that they offer rooms with bunk beds. They also have a restaurant on-site with great food and even better service. Ivan was amazing! I wish the rest of the hotel has the same service and quality. Check-in: they didn’t allow us early check-in and when we called, they said we’d have to come to the hotel to check and they couldn’t tell us over the phone. The hotel is a 20 minute walk uphill from downtown Avalon or a 5 minute shuttle ride when available. Literally at the strike of 4pm they said “okay, your room is ready. Front desk agents are not overly friendly. No one wears a name tag, Ophelia being the exclusion. Ophelia was also very professionally dressed and presented herself very well. Our room design and layout was great for a family of four. Bunk beds were great! Rooms are run down. Visible wear and tear, mainly in the bathrooms. Dirty grout and not clean behind the vanity. Dirty walls and baseboards. We had to switch rooms mid stay because our AC leaked all over the floor and created a wet musty environment. Ophelia was so helpful with the move. The pool is great, but not maintained by housekeeping. Many guests just left their used pool towels thrown about and the two night we used the pool I had to request towels to be restocked because the shelf was empty. It’s summer…the pool is used a ton and should be maintained. The restaurant carries this hotel. Excellent service & great food. Ivan and staff were great!

Erin, 2 gece aile seyahati, 10 Tem 2021

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Good stay

It was good except that it was packed and under serviced check-in time is at 4:00 p.m. which is a little bit later considering most hotels are at 2:00 to 3:00. When I arrived there was no one there yet I waited past four up till 4:30 and my room still wasn't ready other than that I liked my stay. It might have been due to my pet but whatever the case may be you have time to do things before checking in.

Nirunthon, 1 gece seyahat, 9 Tem 2021

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It was very relaxing and special experience

Levi, 1 gece seyahat, 2 Tem 2021

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Understaffed

Hotel was understaffed. We were with our two grandkids, only two towels were provided so I tried calling the lobby but our phone didn’t work. So I walked to the lobby to request additional towels and I was told they would be delivered to my room. An hour later I went back to the lobby to notify them that my towels had not been delivered. Also, we went to the hotel restaurant and it was full, but only one server was working. We waited 20 minutes and walked out because he never made it to our table.

2 gece aile seyahati, 27 Haz 2021

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Catalina Holiday Inn

This was a poor hotel. I stayed 4 nights and they never cleaned the room or restocked supplies. I had to ask for toilet paper etc. The phone, hair dryer, bathroom mirror light and coffee maker didn't work. The location is not convenient to Avalon business. Check-in was 1 hour late.

4 gece aile seyahati, 27 Haz 2021

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