AmericInn by Wyndham Rapid City

Overall amazing experience

Somsankar, 2 gece aile seyahati, 25 Kas 2021

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housekeeping can use customer service training

Housekeeping was rude to me and my children and told us to get our stuff and get out as we was walking out the room.

1 gece aile seyahati, 19 Kas 2021

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Worst breakfast ever and staff needs training

Outside area was clean and inviting. They have a sitting area with outdoor fireplace; Cushions were missing since it is winter, but otherwise looked like a nice place to hangout at night. The gal working the desk was nice, however, it took way too long to check in as she answered the phone 3 times while dealing with me and never asked the person on the phone to hold. She should have answered phone and asked them to "please hold" while she finished checking my family in, then returned to the call. It would have taken a minute or two; but instead it took 10-15 minutes to get checked in because she answered the phone 3 times and took care of the caller instead of the customer at her counter. I booked a suite for the same price as a regular room. The suite was great, clean, and comfy. There were 2 king beds in separate areas, a living room with L-shaped couch that is also a hide-a-bed, desk, and a large TV that can be turned towards couch or bed. Other king bed had its own big screen TV, fridge, microwave. Bathroom has toilet in its own room, separate shower and tub in another room, and the sink outside of that area for use by anyone. Large closet space with luggage rack. Pool area is nice with a heated pool, waterslide, and hot tub. The only major downfall is their breakfast. Waffles are pre-made and in the fridge and have to go on conveyor toaster where it burns the outside and middle is frozen. Due to lack of items, we left with no breakfast. Worst breakfast ever at a hotel!

Steven, 1 gece aile seyahati, 12 Kas 2021

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Ok hotel

Kids room had a funky chemical smell, only remedy was staff could spray air cleaner. Other than that ok.

1 gece aile seyahati, 29 Eki 2021

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Good basic lodging

We had a medical emergency and the staff were very helpful. Annoyed at the "low price" offset with a "resort fee" when we had no intention of using the pool area.

Jennie, 2 gece seyahat, 20 Eki 2021

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Thank you, desk staff!

Hotel let us correct a mistaken date, so already a great start. The accessible room we’d originally wanted wasn’t available. One of us in a wheelchair couldn’t get into bed easily and we got set up with a rollaway. Alexander and Synthia were AMAZING. Attentive, respectful. Truly heroes of our trip! This is the second time we’ve stayed at this hotel and their service was as great as the last time. Definitely looking here first if I need to go to Rapid City again.

Alexandra, 2 gece aile seyahati, 17 Eki 2021

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Shower leaking and no hot water in 230

Timothy Lee, 1 gece seyahat, 13 Eki 2021

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We liked this property so much the first time, we came back.

Paul, 3 gece aile seyahati, 10 Eki 2021

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Snookers out the back door where we had to go in and out they should have a smoking session away from the door. Also the smokers were right out our window. There was trash everywhere. The room the beds were nice but the room smelled like pee and the shower had hair in it.

Brittany, 1 gece aile seyahati, 10 Eki 2021

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This hotel was a nice surprise, we'd stay here again.

Anne M, 1 gece aile seyahati, 9 Eki 2021

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