10/10 Olağanüstü
27 Temmuz 2025
Excellent Customer Service
I don't normally post reviews honestly, but I do need to highlight my experience here. Our family stayed for 2 nights recently, and our first night wasn't great. The room was muggy because of a broken AC unit, and there was a musty smell because the same unit had been leaking water all over the carpet by the window. When I went to request a new room for my family, I was told the hotel was full and there was nothing they could do that night, but please check in again with the manager the next morning. After breakfast I spoke with the manager, who not only got us a new room (which was wonderful), but had it clean within the hour to move in, and didn't charge us for the first night. All this to say, I appreciate that they owned the situation, there was no having to fight or finagle a refund (she offered the credit), and we were able to go on with our day knowing the situation was handled. Excellent customer service is hard to find these days, but I saw it in full display here!
Bill
Bill, 2-gecelik aile seyahati
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