Hilton Santa Clara

Was a incredible hotel the staff was wonderful great place for a couple or family especially if your going to Levi 🏟 #Go49ers #HiltonHotel

Najeeb, 2 gece seyahat, 2 Eki 2021

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Expected Better!!

The location was the best part of this hotel, next to the stadium. But immediately we had a problem with the door/lock, where you could only get into the room if you turned handle up (instead of down). Once we solved this puzzle, within 15 minutes of turning on the TV, it started having issues. So we called the front desk & about 20-30 min later serviceman showed up. He was very nice & friendly & when replacing cables didn't solve the issue, he promised to be back in 10min to replace the TV. An hour and half later he still hadn't returned. I called the front desk, who called back to let me know they were still looking for a TV. Why didn't anyone let me know an hour and 20 min ago?!? Its common courtesy to let me know you are not returning in 10 min like you promised. We had to leave for dinner, so we stopped by the front desk since it had now been several hours. The guy at the front desk acted like i was being a bother. We also asked to have the door fixed. When we returned from dinner, i appreciate they had replaced the TV but the door handle still didn't work right. We decided to live with it. After the second night, we also found that our toilet would sometimes run on and off, esp in the middle of the night, waking my husband. We stayed 4 nights & never received maid service. This was ok until we realized we had the smallest trash can EVER, only 2 tiny towels, & ONE coffee pod. Leave extras, geez! I expected better for what I paid for this tiny room, so I'm disappointed.

4 gece seyahat, 1 Eki 2021

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This was a very convenient choice. Attended the 49ers vs Packers game at Levi stadium and after the awesome game it was nice to only have to walk steps away for a good nights rest. From our room window we could see cars trying to get out of the parking lot for ad least 2 hrs after game ended. Another plus was the bed…. You know that feeling after going home from a vacation and as soon as you lay in your bed you say “ahhhww there’s nothing like your own bed” Well let me tell you this wasn’t the case. I wanted to bring that bed with me! It was so comfortable. Or maybe it was the fact that it was a couples trip and no kids were around 🤔😂

Maribel, 2 gece seyahat, 25 Eyl 2021

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Terrible experience

The front desk staff could not answer my questions about services at hotel. At first he said upgrade was available and that there were plenty of rooms available for upgrade, after waiting for about 5 minutes he said no rooms were available. Our room was not at all as described on website. Bathtub was full of rust, carpet old and full of stains, wallpaper ripped and with stains, furniture old and with scratches, and the room smelled like a wet dirty mop. When I went downstairs to address my concerns and request a room change, I was told by the front desk that they were fully booked and there weren’t any other rooms available. No apology and no offer to clean the carpet to help with the smell. Never again will I stay at this hotel. I will be contacting Hotels.com to cancel my already booked reservation for December.

1 gece seyahat, 24 Eyl 2021

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A+++++ customer service

We stayed here after a long day at Great America. We were greeted by Michael Zamora at the front desk and he gave A++++ customer service. Micheal introduced our kids to their room service robot and they were blown away. Once we got up to the room the kids got a special visit from the room service robot with snacks and a treasure map. When asked about their favorite part of the trip the kids responded with the robot. Mind you we just spent the whole day at Great America. The Hilton Santa Clara was an amazing experience and I would highly recommend. Shout out to Michael Zamora for his amazing customer service.

justin, 1 gece aile seyahati, 5 Eyl 2021

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Bait and switch

The website promised a fine dining resturant, room service and free breakfast. The restaurant was closed, no room service, and no free breafast. They did have a coffee bar with pastres and stuf, but it was way over-priced. I understand things close because of covid. What i hate is the fact changes wernt reflected on the website. Be transparent and dont price gouge because of a pandemic. Will not stay here again

1 gece aile seyahati, 4 Eyl 2021

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Professional comfort

Beautiful hotel right next to Levi Stadium and near Great America Amusement park. Very comfortable, professional building and staff. Comped our breakfast for the fact that there was no soap in the room and the phone did not work. Still enjoyed.

Tommy, 1 gece seyahat, 3 Eyl 2021

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Didn't spend a lot of time at the hotel, but the front desk people were nice & helpful. The room was nice. Wish there was a freezer in the refrigerator. Also wish i would've paid attention that there was not a microwave. I believe they said, due to covid, their restaurant was closed. That's just an FYI. We were in the area to see family, so would not have gone anyway.

2 gece aile seyahati, 31 Ağu 2021

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Excellent Stay

We had an enjoyable stay. Will stay again.

Fernando, 1 gece seyahat, 29 Ağu 2021

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Mr.O

It was fantastic

Joe, 2 gece seyahat, 28 Ağu 2021

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