6/10 Good
Feb 2, 2025
Nice Property, Not So Nice Place to Sleep
This property has several strengths, these include:
- Walkable to everything in Old San Juan
- The hotel has a very nice courtyard and rooftop bar area
- The staff was generally nice
However, it is not a great property for a good night's sleep:
- Mattress seemed old and slumped in the middle so if you are sleeping with 2 people or not in the middle, you are sleeping at an angle towards the middle of the bed.
- The hotel uses the 'sandbag' pillows that look fluffy but immediately collapse into a solid and uncomfortable thin lump.
- The floors are tile but it looks like they failed to put down a sound barrier between the subfloor and the tile so you can hear even a pin drop in the room above you, and heels or chairs/luggage/etc. moving sound very loud. This is amplified by the high ceilings on the first floor that make every movement in the room above you sound like a car crash.
- The room is a simple rectangle and the bathroom an enclosed closet -like area, separated by a sliding door. Because of its location, the toilet is only 3ish feet from the head of the bed separated by only the sliding door.
We asked after the first night if we could switch rooms but the front desk manager said the hotel was fully booked and they couldn't switch us. However, a quick check of seeing if I could make a reservation for that night online showed that they did have room. Would not book this place again.
Patrick
Patrick, 3-night trip
Verified Hotels.com guest review
