6/10
It was after 10pm when we arrived. We were put on the 1st floor in the handicap accessible room, no idea why. I booked for 3 people and the bed only had 2 pillows. My daughter called the front desk and told the lady we needed more pillows and the lady said she would go see if there were any. She called back and said they didn’t have anymore. I then went to the front lobby and told the lady that I booked a room with three guests and expect pillows for each of us. She said that there were not anymore and that she would have to get some from another empty room, but then said that if someone came in that that person wouldn’t have pillows. Not my problem! I told her that this was unacceptable and that I wanted a free night if she couldn’t locate some pillows. Not 10 minutes later, she shows up with 3 big fluffy pillows. After that fiasco, we ended up settling in and there was not a remote. She had to be called yet again. Don’t know what was up with this hotel, but that experience was ridiculous. Overall, I could look past this incident and write it off as isolated and would consider staying again. Breakfast was outstanding and everything else seemed to be clean, etc.
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