8/10 Çok İyi
26 Ocak 2024
Lovely place to stay!
I didn’t like the way the initial lady at reception treated us. We had booked a seaview room and when we got to the room (as you can see in the picture) the balcony was a box and there was no sea to be seen. When I asked about this, I was told that the hotel is fully booked and there is nothing that she could do to help us. As the reception area is quite big, I spoke to another gentleman who was a lovely listener and incredibly helpful. He said that the hotel was fully booked but he could offer us a garden room which was essentially a shared patio area. We were happier to move to this room however with a baby who was beginning to walk, I was hesitant to have a balcony area that was so open. Then the manager Joseph called and said that they have a room available on the 6th floor with a seaview which was perfect and just what we wanted in the first place! All the seaview rooms have partial sea views by the way. The hotel and room was lovely, there is access to the Abu Dhabi mall which has a supermarket and restaurants if you aren’t eating at the hotel. The pool and sea area are super, it was a little windy but that’s to be expected due to the location. The housekeeping team were so amazing and helpful. Just wanted to say a thank you again to the lovely gentleman on reception, I think his name began with a N or M - he was incredibly kind and helpful. He is an asset to the hotel and really did make our stay so much better! Thank you again x
Emre
Emre, 5-gecelik aile seyahati
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