Hotel Mercure Wien Westbahnhof

Pretty standard hotel by a train station. However, weren't impressed with housekeeping, particularly as the complimentary teas/coffees weren't replaced, and our used mugs were untouched and left by bed etc, and not replaced. The room itself was fine, a bit small for two people and not much of a view but fine to sleep in. I would recommend this hotel for one or two night stays, but not any longer.

Another chain-type hotel with no personality.... However, convenience nad location (across from Westbahnhof) induced me to stay there a second time.

Hotel room was clean and basic. But our hotel room had no air-conditioning, instead, the room had an electric fan. We called and they said that we needed to upgrade our room to get air-conditioning and refrigerator / mini-bar. We did not expect this type of electric fan room in a 4 star hotel accommodation.

It is at a convenient location only 3mins from subway and rail way station.

The hotel is reliable and clean, and the location is great.

Overall a very enjoyable stay, staff were polite & on point with everything. Ready to help me answer any queries or needs I may have. Rooms are very clean and updated with all the amenities you may need. The area is very close to the westbahnhof train station. Very easy to get around in & a lot of restaurants and shop around as well! Will definitely come back to stay at The Mercure!

Check in was very poor as they asked us to wait for more than 3 hours. Two single beds were given which had wheels, hence were unstable despite our request for double bed. They kept on shouting that hotel is fully booked and whatever they are giving one must take as if it was on charity. It was certainly not good value for money.

room was small but comfortable. It was all I needed for one night and a good price close to U6 station

Arrive at the Westbahn train station, (Everything comes in, in one direction) Get off the train and walk to the end of the platform. Turn left and walk to the outside of the building. There you will see a road crossing, cross the road and the opposite corner is the hotel. To return to the underground station, its out the hotel straight across the road then a slight right through the entrance door - dead easy! Its a quiet hotel with a few eating and drinking places within 'crawling' distance :-) The breakfast was a usual buffet with a super choice. Bar snacks were nice, BUT just be careful of the beer. The choice is 5.4% draft and 5.5% bottles - It was nice though :-) Beds a bit firm but very comfortable. I'm planning on returning once again later in the year - fly to Munich then the Meridian train to Salzburg and then the Westbahn train to Vienna (€25 for one and an extra 7 per person) then the Westbahn train is a max of €33.50 each but as low as €20.(About 5.5 hours travel time in total) They now do a combi ticket on the Westbahn and Meridian trains all the way from Vienna to Munich for €99 for 3 people (buy the ticket on the train) - NOW ,that is a VERY cheap option indeed! (€57 for one) On top of that they do discounts for 'Seniors' over 60's of a Euro or two!

Great Location. Rooms, amenities and breakfast of the quality to be expected from a Mercure hotel. Will definitely book again for next business trip