Crowne Plaza Syracuse, an IHG Hotel

Beautiful downtown Syracuse.

Didn't know the heat was off in the room.On second day switched thermostat from Auto to On. Apparently Auto was for AC on PTAC unit and not the heat.

Matthew, 2 gece seyahat, 29 Nis 2021

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Hotel was mostly empty but they put someone right next to us and they were really loud and adjoining door was super thin. Our sink faucet leaked also. The next morning we noticed our room has no sanitation sticker on door like other rooms. Our room was right off elevator so didn’t walk by any other rooms really when we got to our room. We were double charged for parking and when I called they said to dispute it with credit card company. I know times are tough for hotels now but with many choices I would not stay here again.

Douglas, 1 gece aile seyahati, 27 Şub 2021

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I had an overall good experience. What I found unique about this hotel is that I was able to check in under the age of 21, which was great.

1 gece romantik seyahat, 20 Şub 2021

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Clean room, friendly staff, restaurant was amazing!

1 gece iş seyahati, 13 Şub 2021

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Probably would stay here again.

The heating unit in our first room was very loud and frig didn’t work so the front desk moved us to the room next door. Next door, the room smelled like smoke and even though the heating unit was not as noisy, it was still woke me up every time it came on during the night. Breakfast wasn’t great. It was a to-go meal because of Covid, that my husband went down to pick up. My 2 over easy eggs were not very appealing and the ham served was thin cold cuts not an actual slice of ham. And did I mention the burnt toast. Checkout was at 12 but at 11 there was a knock on the door and housekeeping manager (based on her clothes-a blazer, not a uniform) opened the door and was coming right in. I went to the door to say we are still in here and ask her isn’t our “ Do Not Disturb” sign is outside the door. She said yes...then questioned “Well, when are you checking out.” I said at checkout time, 12. She just turned and walked away. It’s kind of rude that you pay for a night in a hotel and get rudely asked to leave before checkout time.

Marilyn, 1 gece seyahat, 12 Şub 2021

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I swear I'm not a complainer...

Ryan, the young man at the front desk was amazing and this review is no reflection on him. The first room we were put in had no privacy curtain on the window facing a brightly lit street. Light coming in lit up the whole room. Ryan apologized and put us in another room which had no heat. Once again Ryan sincerely apologized and put us in a third room where the desk lamp next to the coffee maker had no bulb. We just spent the night and left. P.S. The first two rooms did not have room inspection stickers on them. The third one did.

Richard, 1 gece aile seyahati, 6 Şub 2021

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Friendly place

My stay was great! Ryan at the front desk was terrific and dedicated to making sure my stay was just right.

Mark, 1 gece seyahat, 6 Şub 2021

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Okay but disappointed

I booked a king bed, got a room with two queens. The staff at the front counter was uninterested and rude. Stayed on the 5th floor and could hear every single car that drove by on the highway all morning and night. Hotel was very clean however, it made me every uncomfortable to see staff and guests walking around without masks on. Decent hotel but for the price you can find much nicer places in the area.

Allie, 1 gece seyahat, 5 Şub 2021

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I love the parking garage and how close it is to my job during the snow. However I stayed in the same room the second night and the same stain was on the comforter so I’m wondering if they change the sheets. That was my only issue. The shower also was not cleaned.

1 gece seyahat, 1 Şub 2021

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Great with a glitch

I stayed there in part for the view. However the windows were very dirty outside (expected, it is winter) but the inside was dirty and streaked like a kid had marked the glass with a crayon. NOT acceptable. Rest of room was clean and sparkling.

Kevin, 4 gece aile seyahati, 10 Oca 2021

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