Staff were excellent and very helpful. Rooms were large & modern, clean, comfortable bed. Pool areas very nice, long walk from front of hotel to the ocean and main pool area, although a couple of pools in between so no issues there. Not a lot of places to eat or entertainment outside & close to the hotel, but a lovely hotel overall and local business owners very friendly and helpful. About 15 km from KL central, l hired a motor bike which made getting around & trips to KL easy. If you’re looking for a comfortable, quiet and relaxing holiday, l’m sure you would enjoy your stay at the Grand Mercure KL.