Best Western Coral Hills

Nice hotel, only stayed from midnight to breakfast. Breakfast was good and it was quiet . The room was very comfortable. Front desk staff was great getting us a ground floor room. I have bad knees and was very grateful.

First impression was at check-in when the front desk attendant, as a means of distraction, gave my 3yo daughter a treasure chest full of toys and told her to pick one - I was thoroughly impressed and pleased! Second was the room which was newly remodeled, very cute - boutique style - but a little cramped. Next came the outdoor pool, which I feel is one of the hotel's top selling points, for being such a major attraction the pool itself wasn't very big, nor was the space around it - the biggest kicker for me though was when I realized that despite having the sign posted about swimmers being required to bath first - there was no shower access - nor was there a restroom on site, there were A LOT of kids, and we all know they weren't getting out and hiking back to their rooms to just to pee. Lastly, the guy at the front desk Sunday morning was clearly overwhelmed and although accommodating of my late check-out request once I was able to get him on the phone after calling three separate times, he was extremely rude. I'm compassionate about him being overwhelmed because I easily overwhelm, however, for that reason I'm not in the guest services/customer relations industry. It's not the guests' fault he can't take the heat - find a different job where you don't have to deal w/the general public. We don't pay to be treated like crap.

The quality of the hotel for price was exceptional.

Clean rooms. Good room service. I will be staying there again

I’m so disappointed with the disrespect and damage to my property that occurred while I was here. The friends and family policy at the pool is ridiculous. I paid to stay here, and I don’t appreciate the day use policy of people that did not coming and putting their wet clothes and belongings all over my things. I was very disappointed and will never stay here again,