Trinity City Hotel

Great return trip to the Trinity City Hotel - great location and very friendly and accommodating staff.

Hi, I made a room booking via Hotels.com for my elderly parents checking in Saturday, 1st February. They were traveling from Offaly for the night and going to a play in the Gaiety at 14.30 that day. My Dad - Tom rang during the week to check availability of parking and was told that you provide valet parking, no problem. When they arrived to check in they were flatly told that the car park was full and advised to travel to Fleet street car park instead. He was then given the wrong directions to drive to the car park and instructed to drive in the bus lane to the car park. They then had to walk back to the hotel with their luggage. On check in they were advised their room # was 5xx so they went to the lift, to the 5th floor to find the room - to no avail. They then had to return to reception (all the time under time pressure to be in the Gaiety) to be told that they took the wrong lift and directed to another set of lifts. Why could they not be told this from the outset? I bought the hotel stay as a Christmas present and they were wholly disappointed by the lack of customer service from your Front of House staff. Common courtesy to guests costs absolutely nothing. They are both elderly and frail and your staff did absolutely nothing to make their check in or stay hassle free. Would love to hear your input. Thank you

Loved staying here! Rooms were clean and comfortable, the lobby’s bar and dining was amazing, and it was such a close walk to everywhere we wanted to see! Truly wish we could have spent more time just sitting and enjoying the hotel!

Excellent visit. Very friendly bar staff member called Danny from Kerry made it a personal experience which will ensure my next stay in Dublin is at the Trinity.

Great staff and great experience here. Excellent location, great for walking to shops, restaurants and sights!