Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel

We arrived at the hotel to find out that they had a water main break. I understand things happen so we were told that we could leave and get a refund or we can stay and get a free boxed breakfast. We decided to stay because the hotel was close to were we needed to be the next day. She told us that the water will be shut off at 8:00 in the morning. I woke up early and took a shower so I made sure I had water. Well the water was never shut off that morning and we left at 12:00. I was a little frustrated at this point. Went down to get the boxed "breakfast" and it was a bran muffin, yogurt and a bar with orange juice. I just think that they could have done more for the inconvenience this caused than a free 5.00 breakfast. Also in the parking garage there were 2 people smoking weed right outside the entrance. I don't think I will ever go back to Pittsfield for anything so I cant say if I would stay there again.

Hotels.com said the pool and the hot tub were open. They were not. This was the whole reason i booked this hotel. It is nice to use a hot tub after skiing.

Taylor was great and good at her job an help me find praking for my trailer but all the staff was friendly and great if im ever in the area again this is where i will stay

heater would not climb above 70f

IT WAS A GREAT PLACE TO STAY

The hotel was very clean and updated. The customer service was great. Everyone was helpful. I highly recommend it and they are pet friendly! Also it is minutes away from the heart of Pittsfield with quick access to other towns.

The property was a little “run down”. Needs some updating. We went to bar approx 1 hr after it was to open and the beer coolers were still locked? Attendant didn’t have keys and was very confused about everything. We left and walked a few blocks to an off site bar and restaurant

Overall meh experience. Room was fine, but the service was not great. Parking garage is incredibly sketchy and the employee working in there was useless in helping us feel safe (3 females at 9:30pm). The entire parking situation is a joke. The main level garage is small, so we got directed to the lower-lever garage which was dark and the only car there appeared to have been abandoned weeks ago. We did not feel comfortable parking there because it felt so unsafe. The employee working in the upper level of the garage and directed us to the lower level did not offer to walk us up from the sketchy lower level. Once we got to the room, the TV wasn't working so we called for help. The same employee who did not help us in the parking garage came up to fix it, and was NOT wearing a mask. That is unacceptable. Overall it was fine for the price we paid, but I wish we had paid more money to stay somewhere better.

Just your average holiday inn in a small town. Nice

I would recommend this hotel. It’s in a great location in downtown Pittsfield. The staff was friendly and responsive. All staff was masked (Covid) and there were plexiglass between them and customers at the check in desk. The room was nice and clean with a beautiful view of the mountains.