Tru By Hilton Norfolk Airport

WOULD NEVER STAY HERE AGAIN!

My fiancé and I arrived at the hotel around 12:45 and asked was early check-in available? We was told there was no King Size rooms available and to come back at a later time. I was okay with that because I know it’s based off availability. So we came back when it was officially time for us to check in. When we first walked into the hotel we both noticed some of the staff and guests in the lobby did not wear a mask. (There was at least over 15 people in the lobby area.) Our check in time was 3:00, we got there at 3:12 and was told there was STILL no King Size room available even though we had a reservation. We had to wait about an hour to check into our room which was rushed cleaned.. The floor was very sticky, there was old crumbs from the guest before us on the side of the bed. There was fingerprints on the door and the head board. Overall it did not feel very cleaned. Which concerned us a lot due to COVID-19. When we checked out in the morning the whole second floor smelled like cigarettes. (It supposed to be a smoke free hotel.) I was very disappointed and unsatisfied with my stay at the Tru by Hilton Hotel. I definitely would not ever stay here again or recommend this hotel to family or friends.

Chante, 1 gece seyahat, 18 Mar 2021

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Well done

Love the hotel! Everything was nice and clean also a great location. Central to everything

Nakeia, 4 gece aile seyahati, 17 Mar 2021

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Amazing. Very clean. Super comfy. Near shops.

Jermaine, 1 gece seyahat, 13 Mar 2021

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Convenient

It was convenient

1 gece iş seyahati, 8 Mar 2021

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Not so romantic

The overall stay was good, however, the shower toiletry holder was coming a loose from the wall. The strips on the side of the headboard and front wall panel were disconnecting from base. When we were leaving our room, the hall reeked of a strong smoky substance. You definitely get what you pay for. We will not be returning to this TRU.

1 gece seyahat, 6 Mar 2021

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Cute Comfy and Great service.

My room was sealed but had a lot hair in the shower and sink but otherwise a great hotel staff is great and was super friendly. Location was perfect if you a shopper outlet right up the street like walking distance. Food walking distance across the parking lot.

Latavia, 1 gece aile seyahati, 6 Mar 2021

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Weekend visit

It was right in the middle of everything

Ashlee E, 3 gece aile seyahati, 5 Mar 2021

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The hotel was decorated and equipped nicely, but not cleaned. The elevator floors and hallway to our room needed to be cleaned. The trash as the coffee/tea bar seemed to always to full.

3 gece seyahat, 4 Mar 2021

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Tru but not

It’s ok ✅ but the comfort I’m looking for a family of 4 with dogs 🐶 seems not good ,reason are , yes dont get me wrong the hotel is new but seems like they build it on a budget the wall to wall with your next door are paper thin we literally hear everyone’s conversation and laughing, Air conditioning are not working properly,our bed is built in but it makes a squeaky noise when you move ,but other than that hotel place is well situated to all necessities and place you’ve plan for .

henry, 2 gece aile seyahati, 12 Şub 2021

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Quiet, clean, comfortable stay

Clean room, available when I needed (I traveled there on business and arrived a couple hours earlier than check-in), the room was comfortable, the toiletries smelled amazing, and it was a nice and quiet stay. Snacks available in the lobby for purchase, a small gym on site, friendly staff. My room had a king-size bed so the space felt a bit small, but overall, I would definitely recommend.

1 gece iş seyahati, 31 Oca 2021

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