2/10 Kötü
30 Temmuz 2025
Avoid!
Terrible.
When we booked it was originally supposed to be myself and my partner however we decided to take one of our children on our trip, we phoned a week in advance to add him to the booking where we were told there was no family rooms but they would be able to put an extra bed into the room at a charge, this seemed reasonable and we agreed. When we checked in the hotel room they took extra money from us and gave us our keys, we went to the room and the ceiling was covered in large cracks and damp of the ceiling presumably from a leak the overall cleanliness was pretty awful and to our surprise no extra bed. We went down to reception to be told that there was no extra beds at the property and that we were told we had to share a double bed, (2 adults and 7 year old child). They made me out to be a liar and stated that I had agreed to this on the phone, which I absolutely never. We queried why we would be charged extra to share a bed and the man on reception agreed. We couldn’t stay at the property for obvious reasons. We contacted hotels.com immediately who advocated for a refund but the hotel simply refused. We are now out of pocket for the original stay plus for accommodation we had to book for that evening as we were 4 hours away from home, late in the afternoon with a young child. Avoid this place at all costs. They will make you feel like a liar and give sub service.
Rebecca
Rebecca, 1-gecelik aile seyahati
Doğrulanmış Hotels.com misafir yorumu
