Royal Sonesta Boston

Very nice hotel, kind staff. We did not understand that they did not take advantage of the hotels lack of guests and gave us rooms with the river view. It you have cost them nothing, and we would have been so impressed! Everything else was fine!

Check in employees were very nice, helpful and professional. Most of the hotel was beautiful. The beds in the room were very comfortable. The location is not close enough to walk into the hot spots of Boston with little kids. Great location for walking to Boston science museum. Across the street is the mall and Cheesecake Factory for eating. Long wait for elevators. Not enough elevators to accommodate amount of guests. Feel as if parking should be included for guests of hotel. It’s pretty expensive at $42/night regardless if your there 24 hours or not. Poland spring Water bottles in the room which they charged $3 a piece for. I did see a couple ants in our hotel room although we had to wait longer for check in for the room to be “Covid inspected”. Very disappointed in the pool area. It was not clean, the water appeared green in color. There were guests playing loud music in the pool area which was a little insensitive to other guests. For as nice as the hotel was and nicely decorated...the pool didn’t fit. Overall the hotel was nice. They have a limited Starbucks location inside...that was a nice addition.

Amazing hotel, clean and beautiful, Checking in was so easy and we decided to add an extra night at the end of our trip they were more than happy to accommodate us and keep us in the same room we already were in. Pool is fantastic and huge. Only complaint we got a noise complaint from someone at only about 4pm on a Friday and we were not being loud so that didn’t make sense. Then the same night as soon as we arrived home from dinner a knock on the door from the same women saying someone called and complained were smoking in our room which was impossible because we had just returned not even 5 minutes prior from being out in the city all day. Overall a great hotel with majority of staff being friendly and accommodating. Great views from all rooms and a very nice mall across the street

Very clean room. We felt very comfortable staying here during this time

Hotel was fine. Typical Sonesta experience. However, when checking in, you’re hit with a $42/night parking charge. This feels like gouging and, again, never gets noted in the Hotels.com site.

Front desk mgr was extremely friendly and helpful- explaining in full all the deets about service changes due to covid. Huge room, 3 windows with fabulous views. We will stay again!!

Loved it.

Very nice facility and very courteous staff. Can't beat the view on riverside.

Very relaxed, except for the 'thin' walls, so I could hear the loud children next door. However they did go to bed at 10pm and were super quiet after that.

This is a beautiful hotel with amazing views in a great location however the elevator was broken which was extremely inconvenient and our room had items left in it from the previous people who stayed in the room