Where do I start? The rooms weren’t just dirty — they clearly had not been cleaned. When you walked into my mother’s room, the sour smell of a mildewed shower curtain nearly knocked you over and made your eyes water. In our room, there was someone else’s plate of food left in the microwave.
This is not a Wyndham Garden. The sign — and even the Uber driver — called it a Holiday Inn Express. I paid for Wyndham Garden standards: cleanliness, service, and a well-maintained environment. What I got was a dirty room, no fresh towels, a coffee maker but no coffee, and a generally run-down facility.
The service desk was empty when we left, though we did hear the staff’s wake-up alarm as we walked out. As for the “free pickup from the airport” — we were told it would be 15–20 minutes. After 25 minutes, we called again and were told it would be another 15–20 minutes. I had my handicapped mother sitting outside waiting. We finally gave up and called an Uber.
Breakfast? The photos online must be from another hotel entirely. They had bread and a single toaster. No fruit, no waffles or pancakes. Just eggs, sausage, potatoes, oatmeal, and cereal packets. My issue is not just with the limited options, but with the misleading images that suggested a much higher-quality offering.
We paid $250 per night, per room. For that price, I could have stayed at Motel 6 or Best Western and received better service and cleanliness. I will be posting this review so no one else is misled.
