Every element of our stay, a business trip to Greenville, was excellent except one person, the housekeeping manager. After the front desk graciously approved a late check-out (only 30 minutes to 11:30), the housekeeping manager banged on the door at 11:20, angrily demanding that we exit the room immediately so her staff could clean the room. The actual housekeeper admitted she couldn't even get to the room until around 2pm and the front desk staff acknowledged and apologized for the one person's rudeness. Unfortunately, this experience would prevent me from booking this hotel again for my staff.