Crowne Plaza Reading, an IHG Hotel

The room condition was very poor ., pillows stained , no heating . As I was freezing in the room . The pain was peeling in the corners . Breakfast and full wasn’t so good either . Very disappointed

Kristina, 1 gece iş seyahati, 1 Kas 2021

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Booked again

Had a wonderful and relaxing time at Reading Crowne Plaza. Booked again for next year.

Sandra, 2 gece seyahat, 28 Eki 2021

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Amazing hotel and beautiful food

craig, 1 gece seyahat, 2 Eki 2021

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Dissapointed!

Stayed here a few years back and was surprised to see how the condition of the hotel has deteriorated. The first room we were offered was terrible, with wallpaper peeling, mould around the bath, very dirty sofa, water staining above the window, stains on the curtains and a musty smell. Second room was better but not up to the standard of a 4 star hotel. There were dead bugs in the light fittings in the restaurant, algee and debris in the water feature at the front of the hotel and the windows and overhanding areas outside are in desperate need of a clean. Rooms also had plastic shower curtains which are not very hygenic in this day and age. Hotel generally needs maintenance / upgrading. On a positive note, breakfast was good, as was the customer service from the staff. Pool area and facilities were fine. Hotel was in a good location to where we wanted to go, with some rooms overlooking the river.

2 gece seyahat, 2 Eyl 2021

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Pretty good stay. Location great, facilities ok - pool changing room needs a good clean and there was a tea bag in the pool!! Staff friendly and helpful in the Hotel - common areas need more attention, tables not always clean.

2 gece aile seyahati, 30 Ağu 2021

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Use of spa and pool.

Jennifer, 1 gece seyahat, 26 Ağu 2021

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Very nice location with the view of River Thames

Very nice location with the view of River Thames

Shamim, 1 gece seyahat, 26 Ağu 2021

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Spacious bar area, good size spa

1 gece romantik seyahat, 17 Ağu 2021

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Disappointing

I fully paid for the stay a week in advance at time of booking. I chose not to let reception staff authorise my card due to some reviews here and because we tend to pay as we go. On arrival, the staff were questioning the payment despite me showing them my email receipt and offering to show them my bank statement that I had been charged. I noticed on the sheet I signed there was a room number yet the cards given to me were for a different room which I should have questioned. The reception try to be helpful but it is clear they are inexperienced. The reception area is clean and looks good but the rooms and corridors are very very outdated. The cleanliness is almost non existent - there was a day when we went out for the day and returned just before 4pm and housekeeping were nowhere to be seen. Other guests had taken food up or ordered room service - their plates and glasses sat outside their rooms for at least 12 hours which is unhygienic and also a safety risk. The swimming pool is absolutely filthy. The changing areas might as well not exist - they are dirty and the shower cubicles are broken with tape restricting access to them. The bar staff are good and friendly and they serve decent drinks. We had food in the restaurant one night - this was extremely pricey for the quality of food. It seemed as though the lasagne was an oven meal from the local supermarket. The bed however is quite comfy and you can have a decent nights sleep. I would NOT return.

3 gece seyahat, 17 Ağu 2021

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Worst Four-Star Hotel Room in the UK

First of all, the positives, the King Size bed was amazing, comfortable and the bedding was clean and crisp. Breakfast was also good but the staff seemed overworked and under staffed and there was often a lack of food items due to the fact that the breakfast room was always full of guests. Now the negatives, all relating to the room which overlooked the Thames with a large balcony and had so much potential. It was the worst 4 star hotel room that I have ever stayed in whilst being in the UK. The walls were dirty and stained, wallpaper was torn and 'missing' from some of the walls, bathtub was rusty, shower head was dirty and disgusting, toilet didn't flush properly. I could go on and on...... the cleaners were lovely but were dealing with an extremely substandard product which I would generously rate as a two-star at best. Not worth the circa USD$180 per night that I paid. Massive rip-off!!!

Garry, 3 gece seyahat, 15 Ağu 2021

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